Dialect is excited to partner with Monavate to deliver frictionless second-line technical support
Artwork by Monavate
Dialect, an award-winning customer experience provider within the Payments Sector, is thrilled to partner with Monavate, an FCA-authorised innovative card scheme sponsor. Our partner is a principal member of the major card schemes such as Visa, Mastercard and Discover, with a mission to simplify payments and empower businesses within various industries.
With this partnership, Dialect is providing a second-line technical support team to address technical queries from Monavate clients and partners, ensuring continued service delivery.
Neil Wake, CEO at Dialect, said, “Our partnership with Monavate marks an exciting milestone in Dialect’s journey to revolutionise customer experience in the payments industry. Monavate has innovation and expertise at heart in designing financial solutions, and we’re committed to providing unparalleled personalised support that not only meets but exceeds customer expectations. We are excited to work closely with the Monavate team.”
Mat Peck, CTO at Monavate, added, “As we meticulously enhance every aspect of our Monavate platforms, partnering with Dialect to launch our 24/7 emergency support channel is an important step. Our clients trust us with critical, high-stakes payment flows, and this ensures they have direct access to expert support, whenever the need arises. It’s another layer we're adding to strengthen resilience, reliability, and confidence across our ecosystem."
Both companies share a global footprint, and as they look to the future, Dialect and Monavate are excited to seek out new opportunities for growth and innovation.
About Monavate
Monavate is a Cambridge-based fintech company specialising in cutting-edge payment solutions. Committed to bridging the gap between traditional finance and decentralised technologies, Monavate empowers businesses and consumers with seamless, secure, and innovative payment experiences. Regulated in the UK and Europe, Monavate is an FCA-registered e-money institution and a principal member of Mastercard, Visa, and Discover, providing BIN sponsorship for some of the fastest-growing fintech card programmes.
Founded in 2020, Monavate’s track record speaks for itself:
- 6.3 million+ cards issued
- £6.5 billion+ in processed payments
- 40+ active programmes across fintech, embedded finance, and Web3
- Live in 50 countries across Europe, the UK, LATAM, and MENA (more to follow soon).
