Consumer Duty’s Consumer Support Outcome – What does it mean and what are the opportunities it brings?

An interview with Neil Wake, CEO of Dialect

Consumer Duty regulation came into force in the UK in July 2023 for new and existing financial service products. In July this year we will see it applied to closed products or services. The Consumer Duty fourth outcome is something of a specialist area at Dialect and our CEO, Neil who brings vast experience in both sectors – Fintech and Customer Support.

And the winner of the “Special Judges Award” is… Dialect! 

 We are thrilled to announce we won the “Judges Special Award” at the North East Contact Centre (NECCA) Awards 2023! 

How often do you check your customer reviews?

The importance of customer voice and opinion and the results of our poll

One of the most important benefits of customer reviews is that they represent an important step in your customer's decision-making process, and they can influence your potential clients in regards to choosing your services.

Read below the full article.

 10 Reasons “outsourcing” is no longer a dirty word

-a guide to the benefits of outsourcing in optimising your business

In our industry in which customers’ needs and expectations can be fluid and businesses try to differentiate themselves from their competitors by delivering exceptional services tailored to the needs of users, outsourcing is not a dirty word.

Click below to find out the benefits that make outsourcing no longer a dirty word.

Dialect attended & showcased at FinTech North Newcastle Conference

Last Thursday (20^th July 2023), we attended the FinTech North Newcastle Conference. Dialect attended for the second year running with the event being hosted in a beautiful old building, the Common Room in the centre of Newcastle. 

Supporting your customer service obligations under the new FCA Consumer Duty

 The purpose of the new regulation by the FCA is to supply higher and clearer consumer protection expectations. Financial, FinTech and E-money institutions place a more heightened focus on customers’ needs. 

Dialect has been shortlisted at the UK National Contact Centre Awards

 Dialect is delighted to announce that we are a NATIONAL FINALIST for the “Outsourced Contact Centre of the Year” category.

We are proud of our incredible team who have all contributed to our success. In the last 12 months we have had so many fantastic achievements.