We build amazing customer experiences for FinTechs

We build bespoke, omnichannel, multilingual solutions personalised to your customers

Everything you need, all in one place

Friendly support

Powered by a team of CX enthusiasts, we transform customer support globally. Our team is here to ensure everything runs smoothly, so you can focus elsewhere.

Grow your business

With Dialect, you’ll expand faster than you ever thought possible. We have a global footprint, offering multilingual and omnichannel services. And, yes, we use cloud-based technology-anytime and everywhere.

Great insights

Powerful insights to support in understanding customer needs and expectations like never before

"Thanks to Dialect services, we are now able to offer valuable support to our customers every day of the year"

For us, customers represents the core of the company. We always try our best to offer them the greatest solutions for their business. We work and grow together!   

Your Customer Experience Partner


Multilingual support

Dialect provides a multilingual customer support solution designed and delivered with Fintech businesses at the heart.  We are an extension to your business offering dedicated customer support. 

Omnichannel solution

We provide an omnichannel experience that includes voice, chat, email, AI/Chatbot, messaging and social media support.  

Personalised solution

Our customer-first solution is fully blended allowing our clients to select how best you want to interact with your customers. 

Great prices

We offer a variety of pricing options, so you can find the perfect plan for your budget.  We grow with you!

Our Services


Voice

Forward your calls to Dialect, via a personalised automated call routing phone system, and let us handle your calls anytime of the day. We can also support multiple languages and API integrations.

SMS

Through a simple integration we can offer real time responses to your SMS messages directly through the Dialect platform, providing instant responses to your customers queries.

Email

One email inbox or multiple inboxes? Dialect can integrate your emails directly into our platform, and manage on your behalf aligned to your own internal service levels.

MultiLect

Dialect's live chat solution can be implemented on web & in-app, and can handle up to 75 different languages.  Fully branded and customised. Need a chatbot? We can also build this out.

Facebook

Handle customer support via social media? Route your Facebook messages to Dialect, and we can respond on your behalf - any time of the day, covering a wide range of queries.

WhatsApp

Do your customers love to use WhatsApp? We can integrate your WhatsApp number directly into our platform and deliver a great customer support

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