Dialect is proud to announce that Chief Operating Officer, Laura Scott, has been awarded the “Inspirational Leader” Award at the 2025 North East Contact Centre Awards (NECCA), a prestigious programme recognising excellence in customer support across the region.

Laura has been a driving force behind Dialect’s operational success since its early days. Her strategic vision, commitment, innovative approach and ability to inspire teams have played a pivotal role in shaping the company’s growth and culture. Under her leadership, Dialect has built a resilient and customer focused operational team that continues to strive for excellence. Dialect is able to deliver frictionless customer journey, ensuring business continuity and operational resources for our customers within the Payments based in the UK, Europe, US, Middle East and Singapore.

“Laura’s impact on Dialect is immense,” said Neil Wake, CEO of Dialect. “Her leadership style blends empathy with precision, strategic mindset and supportive approach and this award is a well-deserved recognition of the energy and excellence she brings to our organisation every day.”

The NECCA judges awarded Laura for her transformative leadership and her dedication to support talent and collaboration across departments.

This event marks a significant milestone for Dialect and reinforces its commitment to empowering leaders who drive meaningful change in customer experience.