Delivering Frictionless Customer Support to GiftStarr Customers in the UK & UAE
Overview
- Industry: Gift Card Programme Manager
- Location: UK, UAE
Objectives
- Supporting Giftstarr’s customers with seamless, reliable customer support that meets their needs across the UK and UAE.
- Providing personalised, multilingual support solutions that empower business to grow in new markets.
- Scaling operations and service capabilities to match evolving business demands.
Solution
- Handling Gift Card customer‑service queues across multiple shopping centres in the UK and UAE, ensuring timely and consistent support.
- Delivering monthly reporting and actionable insights based on customer interactions to help improve service quality and operational performance.
- Scaling support operations during key peak periods.
Giftstarr is a UK and UAE‑based gift card technology company designed for shopping centres. Their mission is to build customer loyalty through modern prepaid gift‑card programmes. They are a customer‑centric platform offering reporting tools, self‑service kiosks, and large‑scale card issuance capabilities.
Solutions
- Runs gift‑card programmes for shopping centres and retail destinations.
- Provides analytics & reporting, giving malls insight into customer and spending behaviour.
- Offers self‑service systems and digital purchasing options.
- Supports both physical and digital gift cards, including instant online purchases.
Case Study Video
Hear from Sam Kelly, Chief Customer & Strategy Officer at Giftstarr, as she highlights how our partnership is transforming their customer experience and why team Dialect is a key driver in delivering seamless, human‑centred support that truly sets Giftstarr apart.
