Lost & Stolen Service
Trusted across the FinTech Industry
Protect your cardholders funds 24 hours a day across telephone and live chat. Dialect can support live chat in up to 75 different languages
A better way to engage
Simplified IVR
Got an existing IVR? Route your lost & stolen option direct to Dialect CX advisors to handle queries.
24/7, 365 days a year
Dialect can handle Lost & Stolen queries 24 hours a day, 365 days a year in English language over voice but up to 75 languages (yes really!) via live chat
Frictionless chat integration
Embed Dialect's chat in your app or website with one simple line of code, we manage the branding and configuration
Payment Service Regs 2017
The Legal Bit!
The Payment Service Regs 2017 places an obligation on the cardholder to notify the payment service provider /PSP (card issuer) without undue delay on becoming aware of the loss, theft, misappropriation or unauthorised use of the card. It also places an obligation on the PSP to provide appropriate means at all times for the cardholder to notify if this occurred.
Check out our L&S explainer video
Looking for another solution? We offer a range of services to suit your CX needs
Fully managed customer experience solution
Dialect can manage all aspects of your customer support - click to find out more
Dialect's multilingual chat solution
live chat support in 75 languages, 24/7, 365 days a year. - click to find out more
Answering Service
Just need your calls handled and messaging taken, Dialect can support - click here to find out more
