Partnership Success Story: 24/7 Multilingual Customer Support For B4B Payments Customers
Overview
- Industry: Fintech
- Location: UK, Lithuania, US
- Customer Base: Worldwide
Objectives
- Deliver 24/7 multilingual multilingual customer support for B4B Payments global customers
- Design a fully tailored solution and become a full business extension of B4B Payments
- Deliver rich insights and reports based on interactions with customers.
Solution
- Provide fully tailored voice support in English, Italian, and French
- Multilingual Live Chat Support (MultiLect) in Italian, French, German, Romanian, Greek, Dutch, Danish and Spanish
- Monthly reporting to identify the key drivers of customer interaction
B4B Payments is a multi-award-winning financial technology company and a proud member of the Banking Circle Group. Headquartered in the UK, the company operates across Europe as a regulated e-money institution (EMI), authorised by the Financial Conduct Authority (FCA) and the Bank of Lithuania, with its U.S. division based in Boston, MA.
With over 19 years of experience, B4B Payments delivers regulated financial infrastructure that supports business operations across the UK, EU, and U.S. Through a single API, clients gain access to multi-currency services, flexible account structures, FX, and card issuing. From BIN sponsorship to embedded financial solutions, B4B enables partners to scale efficiently, securely, and in full compliance with regional regulations, powering innovation across the financial services landscape.
Case Study Video
Find out more from B4B Payments' Head of Support Services, Steve Meacher, how Dialect's solution delivered consistent, high-quality customer support across multiple time zones and languages and how Dialect has been instrumental in delivering rich insights and reports based on customer interactions.
