Blog
Hear all about Dialect
With our Chief Operating Officer’s extensive expertise in the customer support sector, we will explore various questions you might think of before, but never quite found the answers to. Laura will delve into the significance of offering seamless customer solutions whilst exploring why outsourcing is beneficial where in house operational resources are limited or when the primary focus is on the core business functions.
Consumer Duty regulation came into force in the UK in July 2023 for new and existing financial service products. In July this year we will see it applied to closed products or services. The Consumer Duty fourth outcome is something of a specialist area at Dialect and our CEO, Neil who brings vast experience in both sectors – Fintech and Customer Support.
We are thrilled to announce we won the “Judges Special Award” at the North East Contact Centre (NECCA) Awards 2023!
How often do you check your customer reviews?
The importance of customer voice and opinion and the results of our poll
One of the most important benefits of customer reviews is that they represent an important step in your customer's decision-making process, and they can influence your potential clients in regards to choosing your services.
Read below the full article.
10 Reasons “outsourcing” is no longer a dirty word
-a guide to the benefits of outsourcing in optimising your business
In our industry in which customers’ needs and expectations can be fluid and businesses try to differentiate themselves from their competitors by delivering exceptional services tailored to the needs of users, outsourcing is not a dirty word.
Click below to find out the benefits that make outsourcing no longer a dirty word.
Last Thursday (20th July 2023), we attended the FinTech North Newcastle Conference. Dialect attended for the second year running with the event being hosted in a beautiful old building, the Common Room in the centre of Newcastle.
The purpose of the new regulation by the FCA is to supply higher and clearer consumer protection expectations. Financial, FinTech and E-money institutions place a more heightened focus on customers’ needs.
Dialect is delighted to announce that we are a NATIONAL FINALIST for the “Outsourced Contact Centre of the Year” category.
We are proud of our incredible team who have all contributed to our success. In the last 12 months we have had so many fantastic achievements.
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